Frequently Asked Questions
Here are the most asked questions our cuatomers ask before making an purchase
Orders & Shipping FAQs
How do I place an order?
Browse our collections, add your favourite pieces to your cart, and follow the checkout steps.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods shown at checkout.
How long does shipping take?
Orders ship within 2–4 business days. Delivery time depends on your location:
Domestic: Same & Next day delivery, depending on your selection at checkout. International: 5–10 business days (subject to customs clearance)
Do you ship internationally?
Yes! We offer worldwide shipping. Fees and delivery times vary by destination.
Can I cancel or change my order?
We can only make changes before your order is processed. Contact us ASAP if you need to edit or cancel.
How do I track my order?
Once shipped, you’ll receive a confirmation email with a tracking link
Returns & Refunds FAQ's
What is your return policy?
See our Return & Refund Policy for full details. You have 14 days to return eligible items in original condition.
Who pays for return shipping?
Customers cover the return shipping cost unless the item is defective or incorrect.
When will I get my refund?
Within 7–10 business days after we receive and inspect your returned item.
What if my item is damaged or incorrect?
Contact us with photos—we’ll send a replacement or issue a refund.
What sizes do you offer?
Each product includes a size guide. Need help choosing? Contact us and we’ll guide you.
Do you restock sold-out items?
Some bestsellers are restocked. Sign up for restock alerts or our newsletter to stay updated.
How do I care for my items?
Care instructions are included on the label. Generally: Cold wash, Do not bleach, Air dry for longevity
Are your products ethically or sustainably made?
Yes—we’re committed to ethical practices and responsible sourcing.
Other FAQ's
Do you offer gift cards?
Yes! Digital gift cards are available.
Can I collaborate with your brand?
We love collaborating with influencers and creatives! Contact us via [email/contact form].
Is my personal information secure?
Absolutely. We respect your privacy.
How can I contact you?
Via email at [info@oneofmorestudio.com] or through our Contact Us page.
